This is the 2397th most frequent Spanish word.
cortés
Polite; courteous.
Here, 'cortés' is used to qualify the receptionist's behavior as polite and considerate.
El recepcionista fue muy cortés al darnos indicaciones.
The receptionist was very courteous in giving us directions.
'Cortés' in this context defines a person's innate personality trait demonstrating politeness.
Una persona cortés siempre escucha antes de responder.
A courteous person always listens before responding.
In this sentence, 'cortés' describes the characteristic of being courteous as a social behavior.