This is the 2345th most frequent Russian word.
направили
"Sent," "directed," or "referred."
In this sentence, the word 'направили' is used in the context of sending an item (the letter) to a destination (the office). It implies a directed transfer.
Они направили письмо в офис.
They sent the letter to the office.
Here, 'направил' means to direct or guide someone towards a location or objective, showing the instructional or guiding use of the term.
Гид направил туристов к памятнику.
The guide directed the tourists to the monument.
In this example, 'направили' is used metaphorically to mean focusing or dedicating efforts or resources to a specific task or goal.