This is the 2489th most frequent Catalan word.
tractava
"Tractava" means "was dealing with," "was treating," or "was trying" in English, depending on the context.
Here, 'tractava' is used to indicate habitual action in an imperfect tense, showing how the man regularly treated or interacted with the customers.
L'home amable tractava amb paciència els clients.
The kind man patiently dealt with the customers.
In this case, 'tractava' is part of the reflexive construction 'es tractava,' used impersonally to mean 'it was about' or 'it dealt with.'
Es tractava d'un dia molt especial.
It was a very special day.
Here, 'tractava de' introduces the topic or subject of discussion or activity, translating to 'was trying to.'